Returns and Guarantees

Shipping terms

All prices listed do not include international duties and local taxes, shipping and handling fees 

Any damage incurred during shipping, or lost shipments are not guaranteed by, nor the responsibility of Sierra Hotel Aeronautics

Items shipped without tracking are not protected by the seller 

If a client wishes to exchange a product, there is a 15-day period to return the item to be exchanged. The customer is responsible for all shipping costs

 

Guarantees

Sierra Hotel Aeronautics guarantees all items against manufacture defects. 

Any defective items will promptly be replaced once the faulty item is returned. Once a defect is confirmed, a new item is shipped.

Flight Jacket returns not due to any defect or manufacture error will not have shipping costs refunded, and will include a $25 restocking fee

Sierra Hotel Aeronautics guarantee does not include normal wear and tear nor damage due to negligence.